SHIPPING POLICY
SOULstice Collective is Australian based company, where all prices are in AUD (Australian dollars). We accept the following payment methods: - PayPal, VISA, MASTERCARD.
​
SOULstice Collective sends all parcels via Australia Post and Couriers Please and take the utmost care and attention when shipping your items.
​
We ship all packages using recycled, biodegradable packaging OR recycled packaging - this includes bubble wrap, newspaper etc.
​
It is your responsibility to ensure that your correct postal address has been supplied to us. Please contact us immediately if you find you have not supplied the correct address. SOULstice Collective cannot be held liable for any parcel that is posted to the address given by you and later found to be incorrect.
​
If your parcel is redirected back to us due to incomplete or incorrect details supplied by you, you will be notified via email. It is the customers responsibility to pay subsequent postage costs to repost your parcel.
​
Your order will be shipped via Australia Post from our HQ in Victoria, Australia. Please allow up to 4 business days for you order to be shipped - we try to get your orders out the next day.
​
SHIPPING RATES:
FREE STANDARD SHIPPING AUSTRALIA WIDE ON ORDERS OVER $200
Under $200 - $15 Flat Rate
Express - $20 Flat Rate
​
FREE STANDARD SHIPPING NEW ZEALAND ON ORDERS OVER $250
Under $250 - $20 Flat Rate
​
SHIPPING INFORMATION
Unfortunately, we have no control over how Australia Post or Couriers Please handles your parcel. While we package each piece for safe arrival, in some occasions chips, scratches and broken pieces can occur during the shipment process, particular if your package is treated poorly while on its way to you. SOULstice Collective takes no responsibility for damage incurred during the shipment process. By shopping with us, you agree to this statement.
​
If damage occurs during transit please contact us via Instagram or email (hello@soulstice.com.au) within 12 hours of receiving. We will do our best to assist in lodging an enquiry with Australia Post.
​
At this time SOULstice Collective only ships within Australia and New Zealand at this time.
​
TRACKING + MISSING PARCELS:
Your order can be tracked here. You will receive an email including your tracking number once your order has dispatched and is on its way to you.
Should your parcel take longer than normal to arrive or go missing in transit we will do our best to assist you however we cannot acquire anymore information than you as the addressee.
​
Delivery timings are subject to Australia Post and other shipping provider services. SOULstice Collective cannot assume responsibility for any delays or missing parcels by postage providers.
RETURN POLICY
REFUND / CANCELLATION POLICY:
Crystals and minerals are NATURAL objects and are unique in pattern and crystalline composure; therefore no two crystals or stones will ever be the same.
​
Please be aware as natural objects their appearance can vary from the images shown depending on lighting and may contain small natural fractures and pits.
​
Returns and exchanges are not accepted based on crystal characteristics.
​
We do not offer refunds or exchanges on books, tarot or oracle decks, jewellery, any bottled products or gift cards. Please think carefully before ordering.
​
SOULstice Collective does NOT give refunds or exchanges for change of mind.
​
If you would like to cancel part or all of your order, you MUST contact us within 12 hours of placing your order. Please note that you will incur a 10% cancelation fee of the full total of your purchase. This will be debited from your purchase method prior to the refund. Unfortunately if your parcel has already shipped and left our HQ, we are unable to cancel the order.
​
RETURNS
Any returns MUST be finalised with SOULstice Collective and assessed on an individual bases. Our policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@soulstice.com.au.
Sale items (if applicable)
Only regular priced items may be refunded.
Please note:
Any returns must be organised by the customer, SOULstice Collective will not be made liable for the shipping costs and/or shipping materials.
Additional information will be supplied if appropriate.
SOULstice Collective has the right to refuse a refund, store credit or return and by shopping with us you are agreeing to this statement.